Privacy policy

Privacy Policy

Last updated: September 18, 2026

City Soccer Plus ("City Soccer Plus," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect through our website, online store, marketing programs, and other interactions with you.

This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.

SECTION 1 - INFORMATION WE COLLECT

When you make a purchase, create an account, contact us, sign up for marketing communications, or otherwise interact with us, we may collect personal information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone or mobile phone number

  • Order and purchase information

  • Account information

  • Marketing preferences and consent information

  • Information you provide when contacting customer service

When you visit or browse our website, we may also automatically collect information about your device and activity, including your Internet Protocol (IP) address, browser type, operating system, pages viewed, referring pages, and interactions with our website.

We may collect this information through cookies, pixels, tags, and similar technologies.

SECTION 2 - HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process, fulfill, and deliver your orders

  • Process payments and returns

  • Provide customer service

  • Communicate with you about your orders or account

  • Maintain and improve our website and services

  • Understand how customers use our website

  • Prevent fraud and protect the security of our website and business

  • Send marketing communications where you have provided the required consent

  • Provide personalized content, offers, and product recommendations

  • Maintain records of your marketing preferences and consent

  • Comply with applicable legal and regulatory requirements

Email Marketing

If you consent to receive marketing emails from us, we may send you information about new products, restocks, promotions, special offers, events, and other City Soccer Plus updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

SECTION 3 - SMS AND TEXT MESSAGE MARKETING

If you expressly opt in to receive text messages from City Soccer Plus, we may use your mobile phone number to send you marketing and informational text messages. These messages may include promotions, new product announcements, restock notifications, special offers, cart reminders, and other City Soccer Plus communications.

Providing your mobile phone number when placing an order or communicating with us does not, by itself, constitute consent to receive marketing text messages. Consent to receive SMS marketing is collected separately.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may withdraw your consent to receive marketing text messages at any time by replying STOP to a text message from us or by using another unsubscribe method provided in the message, where available.

For assistance with our text messaging program, you may reply HELP where supported or contact us at citysoccer@live.ca.

Consent to receive marketing text messages is not a condition of purchasing goods or services from City Soccer Plus.

Abandoned Cart Text Messages

Our website uses cookies and similar technologies to keep track of items you place in your shopping cart, including when a cart has been abandoned.

If you have separately consented to receive text messages from City Soccer Plus, information about your shopping activity and abandoned cart may be used to determine when to send you cart reminder messages by SMS.

We do not send abandoned-cart marketing text messages solely because you provided a telephone number during checkout. You must have separately opted in to receive applicable SMS communications.

SMS Consent and Data Sharing

We will not share your opt-in to our SMS marketing program, your SMS consent status, or related consent information with third parties for purposes unrelated to providing our messaging program.

We may share personal information necessary to operate our messaging program, including your mobile phone number and SMS consent information, with service providers that assist us in providing those services. These may include messaging platforms, telecommunications providers, mobile carriers, technology providers, and other vendors involved in delivering and administering text messages.

These service providers are permitted to use the information only as necessary to provide services to us or as otherwise permitted or required by law.

SECTION 4 - CONSENT AND YOUR CHOICES

How We Obtain Consent

When you provide personal information for purposes such as completing a transaction, processing payment, placing an order, arranging delivery, or processing a return, we use that information for those purposes and other purposes permitted by applicable law.

For marketing communications, including email and SMS marketing, we obtain consent where required.

SMS consent is collected separately from email marketing consent.

How to Withdraw Consent

You may withdraw your consent to receive marketing communications at any time.

For email marketing, use the unsubscribe link contained in our emails.

For SMS marketing, reply STOP to an applicable message or use another unsubscribe mechanism made available to you.

You may also contact us at:

City Soccer Plus
10720 Yonge Street, Unit 102
Richmond Hill, Ontario
L4C 3C9
Canada

Email: citysoccer@live.ca

Withdrawal of consent does not affect information we are required or permitted to retain for legal, transactional, security, fraud-prevention, or other legitimate purposes.

SECTION 5 - DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties that help us operate our business and provide services to you, including:

  • Ecommerce and website providers

  • Payment processors

  • Shipping and fulfillment providers

  • Marketing and communications platforms

  • Email and SMS service providers

  • Analytics and technology providers

  • Fraud-prevention and security providers

  • Professional advisers and service providers

We provide these parties with information only as reasonably necessary for them to provide their services to us.

We may also disclose personal information when required or permitted by law, to protect our rights or property, to investigate fraud or security issues, or in connection with a corporate transaction such as a merger, acquisition, financing, or sale of our business.

As described above, SMS opt-in data and consent status will not be shared with third parties for purposes unrelated to providing our SMS messaging program.

SECTION 6 - SHOPIFY AND ECOMMERCE SERVICES

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services online.

Information you provide through our online store may be processed or stored by Shopify and its service providers in accordance with Shopify's applicable privacy practices and security measures.

Payments made through our online store may be processed by Shopify or other payment providers. Payment information is handled in accordance with the security standards and privacy practices applicable to those providers.

For more information about Shopify's privacy practices, please review Shopify's privacy documentation at:

https://www.shopify.com/legal/privacy

SECTION 7 - THIRD-PARTY SERVICES AND INTERNATIONAL PROCESSING

We use third-party service providers to perform certain services on our behalf. These providers may collect, process, store, or access personal information as necessary to provide those services.

Some of our service providers may be located outside Canada or may process information in other countries, including the United States.

As a result, your personal information may be processed in jurisdictions with different privacy laws and may be accessible to courts, law enforcement, or government authorities in those jurisdictions where permitted by applicable law.

When you follow a link from our website to a third-party website or service, that third party's privacy practices apply. We encourage you to review the privacy policies of third-party websites and services you use.

SECTION 8 - COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep you signed in or maintain your website session

  • Remember items in your shopping cart

  • Determine whether a shopping cart has been abandoned

  • Remember preferences

  • Measure website traffic and performance

  • Understand how visitors interact with our website

  • Support analytics, advertising, and marketing activities

  • Prevent fraud and maintain website security

For example, our website uses cart-related cookies and technologies to store information about products added to your cart. Where you have consented to applicable SMS marketing, this information may also be used to determine when to send an abandoned-cart reminder by text message.

You may be able to control or block certain cookies using your browser settings or other consent controls available on our website. Disabling certain cookies may affect the functionality of the website.

SECTION 9 - LOCATION INFORMATION

We may derive general location information, such as your approximate city, province, or country, from information such as your IP address for purposes including website functionality, analytics, fraud prevention, and providing relevant content.

We do not use precise device location information for marketing purposes unless we specifically disclose that collection to you and obtain any consent required by applicable law.

SECTION 10 - SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, loss, alteration, or disclosure.

Payment information processed through our ecommerce platform and payment providers is protected using security measures applicable to those providers, including applicable payment-card industry standards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

SECTION 11 - RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to operate our business, to maintain required business and transaction records, to resolve disputes, to enforce agreements, and to satisfy legal, accounting, security, and regulatory requirements.

The appropriate retention period may vary depending on the type of information and why it was collected.

SECTION 12 - ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information, subject to applicable legal restrictions.

You may also contact us with questions about how your personal information has been collected, used, or disclosed.

Requests can be sent to our Privacy Compliance Officer using the contact information below. We may need to verify your identity before responding to certain requests.

SECTION 13 - AGE OF CONSENT

Our website and services are not intended to collect personal information from children in a manner prohibited by applicable law.

If you are under the age of majority in your province or territory of residence, you should use this website only with the involvement or permission of a parent or legal guardian where required.

SECTION 14 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this policy. Material changes may also be communicated through our website or another appropriate method.

If City Soccer Plus is acquired, merged with another organization, or involved in another corporate transaction, personal information may be transferred as part of that transaction as permitted by applicable law.

SECTION 15 - QUESTIONS AND CONTACT INFORMATION

If you would like to:

  • Request access to personal information we hold about you

  • Correct or update your personal information

  • Ask us to delete information where applicable

  • Withdraw consent

  • Ask questions about our privacy practices

  • Make a privacy-related complaint

please contact our Privacy Compliance Officer:

City Soccer Plus
Attn: Privacy Compliance Officer
10720 Yonge Street, Unit 102
Richmond Hill, Ontario
L4C 3C9
Canada

Email: citysoccer@live.ca

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